Benefits Of Deploying And Incident Management Application
Incident management can be described as a process within a business used to identify, analyze, and correct hazards in order to prevent them from occurring again in future. When disasters strike an organization is forced to respond swiftly in order to appropriately allocate critical resources. Often in structured organizations tragedies are dealt by with an incident management team (IMT). In light of the above incident management software have emerged. Incident management applications facilitate recording of various incidents. These systems come with proactive flexibility that centrally record and support incidents. Among items to be recorded include people, vehicles, and organizations activities. The software also records other activities such as multimedia, scanned documents, photographs, and CCTV footage among others. As a result, the original incidents together with subsequent investigations are recorded.
Some of the primary benefits of deploying an incident management solution include;
Computer aided dispatch (CAD)
This is a key module with most incident management applications and it is mainly used to facilitate swift and well orchestrated response that assists to lessen helps, ensures there is order hence reduces crime rate when incidences occur. Modern incident management solutions feature multi-agency coordination that simplifies cross agency communication. Courtesy of web based interfaces these applications makes it possible for online users to utilize critical resources related to the incidents.
Mobile dispatch modules
Incident management applications does provide mapping and location data in the field which enhances offices productivity and safety, and as a result, the amount of time spent on updating officer location, background checks, and radio traffic in the control room is minimized. Through the mobile units it is possible for shift officers to access informational databases such as dispatch messages and other incident details such as the number of casualties.
Intuitive communication interfaces
Because effective communication is critical with a fast response, modern incident management solutions come with interfaces that facilitate seamless integration of communication devices such as pagers, telephone, and digital radio in order to reduce errors while at the same time enhance operator performance and productivity. These systems also come with inbuilt audit trail that can be used for information verification and recording. In addition, scalable incident management systems come with an architecture that supports open standards such as XML protocols that progressively support exchange of CAD data with third party applications.
There are also systems in the market that come with interoperability that supports enterprise class integration and customer specific service side business rules that can be achieved by seamlessly integrating with proactive business solutions such as Microsoft BizTalk Server.
Public safety fire interfaces
Courtesy of open standards and architectures the computer aided dispatch interfaces can also flawlessly integrate with interfaces from third party solutions that can support the needs of a fire response management team. There are several solutions available in the market that support fire station alert and printing & records management so that the response management team possesses requisite tools required to expediently respond to fire and other incidents such as earthquakes, floods, and tsunamis among other natural occurrences.