If you’re evaluating phone systems for your business, it’s essential to consider some key parameters. These include features, pricing plans, and employee adaptability.
The features you need will depend on the size of your business and what it’s looking to accomplish in the future. Using these guidelines, you’ll be better equipped to determine which features are most valuable to your business and make the right decision for your needs.
Cost-Effectiveness
It is a great way to save money on phone bills in the short and long run. With a VoIP phone system, you get all the features you need at a lower cost than traditional landline systems.
Another significant cost-saving advantage of a system is that it requires far less maintenance than a traditional phone system. Your IT staff can spend less time dealing with hardware updates, and your provider’s support team can keep your system running smoothly.
Similarly, systems can cut infrastructure costs by eliminating the need to purchase and install their wirings. Instead, you only need an internet connection and a router to connect to your service provider.
A phone system is a good choice for businesses of all sizes, regardless of the type of industry. It can improve productivity by allowing employees to collaborate on calls and projects through voice, video, or instant messaging.
Reliability
Reliability is critical for every business, and phone systems are no exception. Businesses need reliable and efficient phone service to communicate with customers and clients, whether a sales team, customer support reps, or a call center.
Reliance on the Internet means it can be more reliable than traditional phone lines. However, choosing a provider with high uptime and network redundancy is still essential.
Because it uses the Internet, it is prone to bandwidth constraints, which can affect call quality and cause audio interference. Fortunately, modern phone systems have a built-in broadband prioritization system that allows calls to get priority over regular web traffic. This prevents calls from being interrupted by sudden increases in bandwidth usage.
Flexibility
If your business needs a phone system that can adapt to changing business conditions, then a solution may be right for you. This incredibly flexible technology allows you to make and receive calls from anywhere with Internet access.
It also offers a range of features unavailable from a traditional landline or mobile phone. These features can help you streamline your business communication and increase productivity.
You can also save money by switching to a phone system. These systems are significantly less expensive than their landline or mobile counterparts, and you can expect to save a lot of money on setup fees and monthly charges.
Another benefit of a phone system is that it can be used on any computer or mobile device, making it easy for employees to connect to the system at home or on the go. This is a significant advantage for companies working from home or with teams traveling extensively.
Security
Phones can be attacked by hackers using phishing scams and malicious code. DDoS attacks may also target them, which flood a network with excessive data and connection requests, causing the system to malfunction or stop functioning altogether.
While no phone can be 100% secure, there are steps that you can take to protect your business. These include changing passwords frequently, educating users on security practices, and conducting regular security assessments to identify emerging vulnerabilities.
Hackers can access your business-hosted accounts, call settings, and SIP configurations if they know the phone’s private IP address. This is a serious vulnerability because it lets them view passwords and usernames in plain text, which makes it easy for them to spoof your account or steal information.